Membership Terms & Conditions
Version 1.1 · June 2026 · Member Agreement
These terms govern your membership with The Travel Guild, LLC. Please read them carefully. By activating your membership you agree to be bound by these terms.
Section 1 — Definitions
“Guild” / “We” / “Us” — The Travel Guild LLC, a Florida limited liability company, registered as a Seller of Travel with the State of Florida, Ref. No. ST46626.
“Member” / “You” — The individual who has enrolled in a Guild membership and whose name appears on the membership record.
“Named Member” — The primary account holder and any additional named individual designated on the membership (subject to plan terms).
“Advisor” — The dedicated Guild travel advisor assigned to your membership account.
“Membership Fee” — The recurring fee charged for access to Guild services, currently $249/month or $2,499/year, as applicable to your plan.
“Guild Points” — The redeemable, non-cash benefit of the Guild Rewards program, accrued on qualifying bookings and redeemable as described in Section 7. Each Guild Point has a redemption value of one cent ($0.01).
“Guild Credits” — A non-monetary count of Qualifying Bookings used solely to determine a Member’s earning tier under Section 7. Guild Credits carry no cash or redemption value and cannot be spent.
“Qualifying Booking” — A hotel, villa, international flight, domestic flight, or ground transport booking made through your Advisor with a minimum booking value of $200.
“Active Travel” — The period beginning 24 hours before departure and ending upon arrival at the final destination of a trip.
“Agreement” — These Member Terms and Conditions, together with any supplemental policies published at thetravelguild.com, as amended from time to time.
“Effective Date” — The date on which your first Membership Fee payment is processed and your Advisor is assigned.
“Open Booking” — A booking made through the Guild for travel that has not been completed as at the effective date of a membership cancellation (see Section 9.6).
Section 2 — Membership: Eligibility & Named Members
2.1 Eligibility
Membership is available to individuals aged 18 or older who are residents of the United States. By enrolling, you represent that you meet these criteria and that all information provided at enrollment is accurate and complete.
2.2 Named Members
Each membership covers one named primary member. The primary member may designate one additional named member (e.g., a spouse or partner) at no additional cost. Named members may be changed once per membership year. Requests to change a named member must be submitted in writing to your Advisor. Only named members may initiate bookings or make requests through the membership.
2.3 Travel Party
Your Advisor will coordinate travel for groups of up to six people traveling with named members at no additional service fee. Groups of seven or more may be subject to a group coordination fee of $75 per additional person above six, applied at the Advisor’s discretion based on complexity.
2.4 Non-Transferability
Membership is personal and non-transferable. Membership benefits, access, Guild Points, and Guild Credits may not be transferred, assigned, gifted, or sold to any third party. Any attempt to transfer membership is void.
2.5 One Membership Per Household
Members may hold only one active Guild membership at a time. Multiple memberships covering the same household address are not permitted without Guild consent.
Section 3 — Membership Fees & Billing
3.1 Fee Plans
The Guild currently offers two plans: Monthly at $249 per month, billed on the same calendar day each month; and Annual at $2,499 per year, billed annually on the anniversary of your Effective Date. Annual members receive a saving equivalent to approximately two months’ membership fee.
3.2 Automatic Renewal
Memberships renew automatically at the end of each billing period unless cancelled in accordance with Section 9. You authorize the Guild to charge your payment method on file for each renewal period.
3.3 Price Changes
The Guild reserves the right to change Membership Fees at any time. We will provide at least 60 days’ written notice of any fee increase before it takes effect. Continued use of your membership after the effective date of a change constitutes acceptance of the new fee.
3.4 Failed Payments
If a payment fails, the Guild will attempt to collect on three occasions over a 10-day period. If payment cannot be collected after three attempts, your membership will be suspended. Advisor access is paused during suspension.
3.5 Founding Member Rate
Members who enroll among the first fifty (the “Founding Members”) receive the Membership Fee rate in effect at their enrollment (the “Founding Rate”), which the Guild will not increase for as long as that Member maintains a continuous, active membership in good standing. The Founding Rate and Founding Member status are personal to the Member, are not transferable, and apply only to a single, continuous membership. They are lost permanently if the membership is cancelled by the Member, terminated by the Guild under Section 10, or lapses for non-payment beyond the suspension period. A former Founding Member who re-enrolls after any such ending does so at the standard Membership Fee then in effect and does not regain the Founding Rate or Founding Member status. A membership pause taken in accordance with Section 9.3 does not, by itself, end Founding status, provided the membership is resumed within the permitted pause period and remains otherwise in good standing.
Section 4 — Services: Scope & Inclusions
4.1 Included Services
Your Guild membership provides access to a dedicated Advisor who will assist with the following at no additional service fee:
- Flights: Research, booking, and ongoing management of domestic and international flight itineraries including rebooking in the event of disruption.
- Hotels & Villas: Property research, rate comparison, booking, and coordination with properties for pre-arrival preferences, upgrades, and special requests.
- Ground Transport: Private transfers, car services, rental cars, and rail bookings.
- Itinerary Planning: Day-by-day itinerary preparation, destination advice, and activity recommendations.
4.1(a) Itinerary Planning Fees
Standard itinerary planning is included within your Membership Fee for trips of typical scope and complexity. However, for itineraries that require materially extended preparation time — including but not limited to multi-destination journeys spanning more than three countries, group itineraries, highly customised experiences requiring significant research, or itineraries that are revised substantially more than twice — the Guild reserves the right to apply an Itinerary Planning Fee. The applicable fee, which will not exceed $250 per itinerary, will be communicated to the Member in writing and agreed upon before any work commences. No Itinerary Planning Fee will be charged without prior written consent from the Member.
4.2 Excluded Services
The following are not included within the standard Membership Fee and may be subject to separate arrangement or referral:
- Visa and immigration application assistance or legal advice
- Travel insurance claims handling and adjudication (the insurer handles these)
- Compensation claims against airlines, hotels, or suppliers
- Group bookings for parties exceeding six where a group coordination fee applies (see Section 2.3)
- Corporate travel management, expense reporting, or travel policy compliance
- Medical or security evacuation services
- Property rental management or real estate advisory
4.3 Booking Costs
The cost of flights, hotels, ground transport, and all other travel services is paid directly by the Member to the relevant supplier. The Guild facilitates bookings but is not the merchant of record for travel purchases. The Membership Fee covers Advisor access and service delivery only, not the cost of travel.
4.4 Preferred Partner Programs
Through the Guild, Members receive preferred-partner benefits across major luxury hotel brands — typically a standing request for room upgrades, daily breakfast, and property credits on qualifying stays. Benefits vary by brand and property, are subject to availability, participation, and program terms which may change, and the Guild makes no guarantee that any specific benefit will be available on any specific booking. The Guild does not mark up rates; Members pay the rate available booking direct.
Section 5 — Advisor Access & Service Standards
5.1 Advisor Assignment
The Guild will assign a dedicated Advisor to your account within 3 business days of your Effective Date. In the event your assigned Advisor is unavailable due to leave, illness, or departure from the Guild, a replacement Advisor will be assigned within 48 hours. The Guild reserves the right to reassign Advisors at any time. Members will be notified of any reassignment in advance where practicable.
5.2 Response Time Standards
The Guild commits to the following response time standards:
- Peak hours (Mon–Thu 8am–8pm ET; Fri 8am–4pm ET): Response within the hour for new requests.
- Off-peak hours (including weekends): Response by 9am ET the following business day for non-urgent requests.
- Active Travel: Response within 15 minutes at any hour for Members actively traveling on a Guild-booked trip, every day of the week.
Response times are targets, not guarantees. The Guild will not be liable for delays caused by technical failures, force majeure, or circumstances outside its reasonable control. If a response time standard is missed on an Active Travel request, the Member is entitled to 2,500 Guild Points (a $25 value) applied to their Points balance.
5.3 Communication Channel
The primary communication channel for the Guild service is WhatsApp. Members may also communicate with their Advisor by email. The Guild is not obligated to respond to requests submitted through other channels. Members are responsible for ensuring the phone number associated with their WhatsApp account is current and accurate.
5.4 Reasonable Use
The Guild service is designed to handle the travel needs of an individual or household with typical leisure and occasional business travel. The Guild reserves the right to charge additional fees or restrict service if usage materially exceeds what a reasonable Member in a similar household would require. The Guild will notify a Member before applying any such restriction and will work in good faith to find an appropriate arrangement.
5.5 Member Responsibilities
Members agree to: provide accurate and complete information when making requests; review all booking confirmations promptly and notify the Advisor of any errors within 24 hours; ensure that all travelers hold valid passports, visas, and required travel documents; and maintain a valid payment method on file for the processing of bookings.
5.6 Advisor Discretion
Advisors exercise professional judgment in making recommendations and booking decisions. The Guild does not guarantee any specific outcome, availability, or pricing. Advisors will always act in the Member’s best interest but cannot guarantee results beyond their control, including supplier pricing, availability, or policy decisions.
Section 6 — Bookings, Payments & Liability
6.1 Booking Authority
When you instruct your Advisor to proceed with a booking, you authorize the Guild to act as your agent in making that booking. You are responsible for reviewing all booking details before confirming. Confirmation of a booking constitutes your acceptance of the supplier’s terms and conditions, which may include non-refundable deposits, cancellation penalties, and other restrictions.
6.2 Payment for Travel
Travel costs are charged directly to the Member’s payment method by the relevant supplier or, in some cases, processed through the Guild as agent. Where the Guild processes a payment on your behalf, we will provide a clear statement of the charge before processing. The Guild does not mark up supplier rates. Members pay the same rate that would be available booking direct, net of any preferred partner benefits.
6.3 Cancellation & Changes
Cancellation and amendment policies are set by the relevant supplier and communicated to the Member at the time of booking. The Guild will facilitate cancellation and change requests but is not responsible for any supplier-imposed fees or penalties. While the membership remains active, the Guild’s service in managing a cancellation or amendment is included within the Membership Fee. After cancellation of the membership, servicing of Open Bookings is subject to Section 9.6.
6.4 The Guild’s Liability
The Guild acts as an agent for its Members and facilitates bookings with third-party suppliers. The Guild is not a supplier of travel services and is not responsible for the acts, omissions, or failures of airlines, hotels, ground transport operators, or any other third-party service provider.
The Guild’s liability to any Member arising from or related to the provision of services under this Agreement shall not exceed the total Membership Fees paid by that Member in the 12 months preceding the relevant claim. The Guild shall not be liable for indirect, incidental, consequential, or punitive damages of any kind.
Nothing in this Agreement limits the Guild’s liability for gross negligence, fraud, or any liability that cannot be excluded under applicable law.
6.5 Travel Insurance
The Guild strongly recommends comprehensive travel insurance for every trip and can, at the Member’s request, source and arrange a suitable policy through a licensed insurance partner. The Guild is not the insurer and is not the Member’s insurance adviser: the policy is a contract between the Member and the insurer, claims are handled by the insurer, and the Guild is not responsible for coverage decisions, claim outcomes, or any loss that a policy would have covered. Nothing in this Agreement constitutes insurance or a guarantee against loss.
6.6 Force Majeure
The Guild shall not be in breach of this Agreement or liable for delay or failure to perform its obligations to the extent caused by circumstances beyond its reasonable control, including natural disasters, pandemics, government actions, civil unrest, or failures of third-party infrastructure. In such circumstances the Guild will use commercially reasonable efforts to assist affected Members.
Section 7 — Guild Rewards: Points & Credits
The Guild Rewards program has two distinct components. Guild Points are the redeemable benefit of the program. Guild Credits are a count of Qualifying Bookings used solely to determine a Member’s earning tier. Points and Credits are separate, are earned separately, and are not interchangeable.
7.1 Guild Points — Earning
Members earn Guild Points on each Qualifying Booking processed through their Advisor. Points are calculated on the net booking value paid by the Member (excluding taxes, third-party fees, and any Points applied to the booking), at a rate that varies by booking type and by the Member’s current tier: hotel and villa bookings earn Points as a percentage of net value, while flight and ground transport bookings earn a set number of Points each. The applicable earning rates are set out in the program schedule provided at the start of membership and may be amended under Section 7.6. Each Guild Point has a redemption value of one cent ($0.01).
7.2 Guild Credits — Tier Progression
In addition to Points, each Qualifying Booking earns one Guild Credit. Guild Credits are not a currency, carry no redemption or monetary value, and cannot be spent. Their sole function is to measure a Member’s cumulative Qualifying Bookings for the purpose of tier progression. Upon reaching 10, 25, and 50 lifetime Guild Credits, the Member advances to a higher tier at which subsequent Qualifying Bookings earn Guild Points at a higher rate. Tier status, once reached, is retained for the life of a continuous active membership.
7.3 Referral Points
Members who refer a new member who completes enrollment and remains active for 60 days will receive a one-time award of Guild Points, in the amount set out in the program schedule, applied to their Points balance. There is no limit on the number of referral awards a Member may earn. Referral Points are subject to the same terms as other Guild Points and do not earn Guild Credits.
7.4 Redemption of Points
Guild Points are tracked by the Guild and may be redeemed, through your Advisor, toward: (a) the cost of a hotel stay, flight, or ground transport booking; or (b) one or more future Membership Fee billing cycles. Points awarded under Section 7.7 (Founding Welcome Bonus) may be redeemed under clause (a) only, and may not be applied to any Membership Fee. Your Advisor applies Points at the Member’s direction. Points have no cash value, cannot be exchanged for cash, and are not legal tender.
7.5 Expiry & Forfeiture
Guild Points and Guild Credits are valid for the life of an active membership. Both expire immediately and without compensation upon: membership cancellation by the Member; termination by the Guild under Section 10; or account suspension for non-payment lasting more than 30 days. While the membership remains active and in good standing, unredeemed Points and accumulated Credits do not expire simply due to the passage of time.
7.6 No Cash Value or Property Interest
Neither Guild Points nor Guild Credits constitute property of the Member, and neither creates a contractual right to a specific monetary amount. The Guild reserves the right to modify the Guild Rewards program with 60 days’ notice, including changes to Point earning rates, Point values, Credit thresholds, tier structure, and redemption options. Any such change will not retroactively reduce the value of Points already earned and credited to a Member’s balance at the time the change takes effect.
Note: Guild Points are funded from commissions earned by the Guild on qualifying bookings — not from Member payments. They represent a service benefit, not a financial return on the Membership Fee.
7.7 Founding Welcome Bonus
Members who enroll among the first fifty receive a one-time award of 25,000 Guild Points (the “Founding Welcome Bonus”), a $250 value at the redemption rate in Section 7.1. The Bonus is credited to the Member’s Points balance when the Member completes their first Qualifying Booking, not at enrollment. The Bonus may be redeemed toward the cost of a hotel stay, flight, or ground transport booking only; it may not be applied to any Membership Fee billing cycle, has no cash value, cannot be exchanged for cash, and is not transferable. The Bonus does not earn Guild Credits and is subject to Section 7.5 (Expiry & Forfeiture) on the same basis as other Guild Points.
Section 8 — Data, Privacy & Confidentiality
8.1 Information We Collect
To provide the Guild service, we collect and store information you provide, including: name, contact details, and payment information; travel preferences, dietary requirements, and personal preferences shared with your Advisor; travel history, booking records, and communications; and loyalty program numbers and passport details as required for booking purposes.
8.2 How We Use Your Information
We use your information solely to provide and improve the Guild service. Specifically: to process bookings and communicate with suppliers on your behalf; to personalize your Advisor’s service to your preferences; to track and apply Guild Points and Credits; to communicate with you about your membership; and to comply with our legal obligations.
We do not sell your personal information to third parties. We do not use your information for advertising purposes or share it with data brokers. We share your information with suppliers only to the extent necessary to complete a booking you have authorized.
8.3 Data Retention
We retain your information for as long as your membership is active and for a period of 7 years thereafter for legal and accounting purposes. You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records. A deletion request will be treated as a cancellation of membership if the membership is still active.
8.4 California and Colorado Members
If you are a resident of California or Colorado, you have additional rights under applicable state privacy law, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of certain data uses. The Guild’s participation in the Guild Rewards program (Points and Credits) constitutes a “financial incentive” under California law in exchange for personal information. The categories of personal information collected are those described in Section 8.1. To exercise your privacy rights, contact us at privacy@thetravelguild.com.
8.5 Security
We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. No method of electronic storage or transmission is completely secure and we cannot guarantee absolute security.
8.6 Member Confidentiality Obligation
Members agree to keep confidential all non-public information about the Guild’s operations, pricing structures, Advisor identities, and business relationships that come to their attention through the membership. This obligation survives cancellation or termination of membership.
8.7 Guild Confidentiality Obligation
The Guild treats all Member information, travel activity, and personal details as strictly confidential. We do not discuss Member travel plans, spending, or preferences with third parties except as necessary to complete a booking authorized by the Member.
Section 9 — Cancellation, Pausing & Renewal
9.1 Cancellation by Member
You may cancel your membership at any time by notifying your Advisor or contacting the Guild at info@thetravelguild.com. Cancellation takes effect at the end of the current billing period. You will retain full access to your Advisor and all services through the end of that period.
Upon cancellation: all Guild Credits and all unredeemed Guild Points expire immediately, save that any Points already in the Member’s balance at the cancellation effective date will remain redeemable for 30 days, during which your Advisor will make one further attempt to apply them on your behalf; your account data will be retained in accordance with Section 8.3. If bookings made through the Guild remain outstanding at the cancellation effective date, post-cancellation servicing of those bookings is subject to Section 9.6.
9.2 Annual Plan Early Cancellation
Annual memberships are eligible for the 30-Day Money-Back Guarantee in Section 9.5 on the same basis as monthly memberships. After the 30-day guarantee period has passed, the annual Membership Fee is non-refundable: an annual membership may be cancelled at any time, but no refund or partial refund of the annual fee is issued for the remaining or unused portion of the term, and access continues through the end of the paid year. The Guild may, at its sole discretion, apply a prorated credit toward a future membership if the Member re-enrolls within 12 months of cancellation, but is under no obligation to do so.
9.3 Membership Pause
Monthly members in good standing may request one membership pause per calendar year, for a minimum of one month and a maximum of three consecutive months. During a pause: billing is suspended; Advisor access is suspended; and Guild Points and Guild Credits do not accrue or expire. Pauses must be requested at least 5 business days before the next billing date. Annual members are not eligible to pause their membership.
9.4 Automatic Renewal and Cancellation Deadline
To avoid renewal of a monthly membership, cancellation must be submitted at least 24 hours before the next billing date. For annual memberships, cancellation to avoid renewal must be submitted at least 7 days before the renewal date. The Guild will send a renewal reminder 14 days before each annual renewal.
9.5 30-Day Money-Back Guarantee
New members may cancel within 30 days of the Effective Date for a full refund of Membership Fees paid, no questions asked. To request a guarantee refund, contact info@thetravelguild.com within 30 days of your Effective Date. If Qualifying Bookings have been made through the membership during that period, the refund of Membership Fees still applies; however, those bookings become Open Bookings and any post-cancellation servicing of them is subject to Section 9.6. The guarantee applies once per individual, to the first membership term only.
9.6 Post-Cancellation Trip Servicing
9.6.1 If, on the effective date of cancellation, one or more bookings made through the Guild relate to travel that has not yet been completed (“Open Bookings”), the Guild will, at the former Member’s request, continue to service those Open Bookings notwithstanding the cancellation.
9.6.2 Each Servicing Event performed on an Open Booking after the cancellation effective date is subject to a service charge of $50 per Servicing Event. A “Servicing Event” means any discrete instance of work performed by the Guild on an Open Booking at the former Member’s request or for the former Member’s benefit, including without limitation: date, route, or itinerary changes; rebooking following a supplier schedule change or cancellation; cancellation and refund processing; seat, room category, or rate adjustments; coordination with suppliers regarding the booking; and disruption assistance during travel.
9.6.3 All actions performed by the Guild in the course of resolving a single request or a single disruption constitute one Servicing Event. By way of example: rebooking a cancelled flight, notifying the hotel of the revised arrival, and adjusting the connected ground transfer in response to one disruption together constitute one Servicing Event, not three.
9.6.4 The service charge compensates the Guild for its work only. Any fees, penalties, or fare differences imposed by airlines, hotels, or other suppliers are separate, are governed by the supplier’s terms, and remain the former Member’s responsibility, consistent with Section 6.3.
9.6.5 The former Member authorizes the Guild to charge the payment method on file $50 at the time each Servicing Event is requested or, in the case of urgent disruption assistance, promptly after the assistance is provided. The Guild may decline to perform further Servicing Events while any service charge remains unpaid.
9.6.6 In a genuine travel emergency affecting an Open Booking, the Guild will provide assistance first and process the service charge afterward. Assistance is never conditioned on payment mid-emergency.
9.6.7 No Servicing Event charge applies while a membership remains active. Former Members may avoid all charges under this Section by maintaining their membership through the completion of all booked travel, and the Guild will state this plainly at the time of cancellation if Open Bookings exist.
9.6.8 An Open Booking remains the former Member’s booking with the relevant supplier regardless of whether the Guild is engaged to service it; nothing in this Section conditions previously booked travel on continued membership.
Section 10 — Termination by the Guild
10.1 Grounds for Termination
The Guild may terminate a membership immediately, without refund, if the Member: engages in abusive, threatening, or harassing conduct toward any Guild Advisor or staff; attempts to use the membership for commercial purposes, resale, or to benefit non-members beyond the named member structure; provides materially false information at enrollment or in connection with bookings; or engages in conduct that the Guild reasonably believes constitutes fraud or misuse of supplier relationships.
10.2 Termination for Convenience
The Guild may terminate a membership for any other reason with 30 days’ written notice to the Member. In such cases, the Member will receive a prorated refund of any prepaid Membership Fee for the unused portion of the current annual term, or a refund of any prepaid monthly fees for periods not yet commenced.
10.3 Effect of Termination
Upon termination, all Guild Points and Guild Credits expire immediately, Advisor access ceases, and the Guild’s service obligations under this Agreement come to an end. Termination does not affect any obligations that have already arisen, including outstanding booking commitments already in progress.
Section 11 — Disputes & Governing Law
11.1 Governing Law
This Agreement and any dispute arising out of or in connection with it shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. The Guild is a Florida limited liability company and all services are deemed provided from Florida.
11.2 Informal Resolution First
Before initiating any formal dispute process, the Member agrees to contact the Guild at info@thetravelguild.com to attempt resolution in good faith. The Guild commits to responding to any written dispute notice within 10 business days and to working in good faith to resolve the matter within 30 days of receipt.
11.3 Binding Arbitration
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to this Agreement or the Guild’s services shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) in Miami Beach, Florida, under its Consumer Arbitration Rules. The arbitration shall be conducted by a single arbitrator. The arbitrator’s decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.
Either party may seek emergency injunctive relief from a court of competent jurisdiction pending the outcome of arbitration, without waiving the right to arbitration.
11.4 Class Action Waiver
You waive any right to bring or participate in a class action, collective action, or representative proceeding against the Guild. All disputes must be brought individually. If this waiver is found unenforceable, the class action may proceed in court, but the arbitration agreement in Section 11.3 otherwise remains in full force.
11.5 Time Limit for Claims
Any claim arising out of or relating to this Agreement must be brought within one year of the date on which the claimant knew or reasonably should have known of the facts giving rise to the claim. Claims not brought within this period are permanently barred, to the fullest extent permitted by applicable law.
11.6 Jurisdiction
For any matter not subject to arbitration, or for enforcement of an arbitration award, the parties consent to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.
Section 12 — Intellectual Property
12.1 Guild Property
All content, branding, materials, and intellectual property produced by the Guild — including but not limited to the Travel Guild name, crest, tagline, website content, itinerary documents, and advisor communications — are owned by or licensed to The Travel Guild LLC. Members are granted a limited, non-exclusive, non-transferable license to use Guild materials for personal, non-commercial purposes only.
12.2 Member Content
By providing feedback, reviews, or testimonials to the Guild, you grant the Guild a royalty-free, perpetual, non-exclusive license to use such content for promotional purposes, including on the Guild website and in marketing materials, unless you explicitly request otherwise in writing.
Section 13 — Modifications to This Agreement
13.1 Right to Modify
The Guild reserves the right to modify these Terms and Conditions at any time. Material changes — defined as changes to fees, service scope, the Guild Rewards program (Points or Credits), arbitration provisions, or Member rights — will be communicated in writing at least 30 days before they take effect.
13.2 Non-Material Changes
Non-material changes (including clarifications, formatting changes, and corrections) may take effect immediately upon posting at thetravelguild.com. The Guild will notify Members of all changes, material or otherwise, via the email address on file.
13.3 Continued Use as Acceptance
Continued use of the Guild service after the effective date of any change constitutes acceptance of the revised Agreement. If you do not agree to the changes, you may cancel your membership before the effective date in accordance with Section 9.
Section 14 — General Provisions
14.1 Entire Agreement
This Agreement constitutes the entire agreement between you and the Guild with respect to the subject matter hereof and supersedes all prior communications, representations, and agreements, whether written or oral.
14.2 Severability
If any provision of this Agreement is found invalid or unenforceable by a court of competent jurisdiction, that provision shall be limited to the minimum extent necessary and the remaining provisions shall remain in full force and effect.
14.3 Waiver
The Guild’s failure to enforce any provision of this Agreement shall not constitute a waiver of that provision or the right to enforce it in the future.
14.4 No Third-Party Beneficiaries
This Agreement is for the benefit of the Member and the Guild only. No third party has any right to enforce any term of this Agreement.
14.5 Assignment
The Guild may assign its rights and obligations under this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the successor entity assumes all obligations under this Agreement. The Guild will notify Members of any such assignment. Members may not assign their rights or obligations under this Agreement.
14.6 Notices
Notices from the Guild to Members will be sent to the email address on file. Notices from Members to the Guild should be sent to info@thetravelguild.com or by first-class mail to The Travel Guild LLC, 301 Arthur Godfrey Road, Suite 403, Miami Beach, FL 33140. Notices are effective on the date of delivery or, for email, on the next business day after sending.
14.7 Language
This Agreement is made in English. In the event of any conflict between an English version and any translated version, the English version shall prevail.
Schedule A — Service Level Summary
This Schedule summarises the key service commitments of The Travel Guild. In the event of conflict between this Schedule and the body of the Agreement, the body shall prevail.
Response Time Commitments
Membership Fee Summary
Guild Rewards — Tier & Points Schedule
Schedule B — Contact Information & Complaints
For all membership enquiries, service issues, or formal complaints:
The Travel Guild LLC
301 Arthur Godfrey Road, Suite 403, Miami Beach, Florida 33140
info@thetravelguild.com · thetravelguild.com
Fla. Seller of Travel Ref. No. ST46626
Complaints will receive a written acknowledgement within 2 business days and a substantive response within 10 business days. Where a matter cannot be resolved within 10 business days, the Guild will provide a status update and estimated resolution timeline.
The Travel Guild, LLC · 301 Arthur Godfrey Road, Suite 403, Miami Beach, FL 33140 · Fla. Seller of Travel Ref. No. ST46626